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Business Efficiency Consulting "BPRescue"

[Currently distributing case study materials for download] Practical consulting service 'BPRescue' that supports you.

We will introduce the four steps of improvement through our business efficiency consulting service, "BPRescue." ◆Step 1 Confirm QCDF We will hold a meeting with the client to clarify the objectives and goals. ◆Step 2 Visualization with BPMN We will visualize the issues identified in Step 1 using BPMN and explore the causes. No preparation of materials is necessary. Our staff will handle everything from the hearing to the creation, so there is no extra workload. ◆Step 3 Analysis and Proposal of Improvements We will analyze the causes and develop countermeasures. ◆Step 4 Implementation and Verification of Measures We will not just leave the countermeasures to you. For example, we can leverage our outsourcing business to improve the situation from within. Additionally, we will provide regular verification and reporting, making the effects easy to understand. ★You can view case study materials for this service by downloading the PDF below.

Company：ドゥエピオン
Price：500,000 yen-1 million yen

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[BPRescue Case Study] How to Reduce Unchanging Overtime Hours?

[Case study materials available] Team overtime has become the norm! We will introduce a case where visual management optimized effective operating rates and improved operational inconsistencies.

We will introduce a case study of problem-solving using Duépion's business efficiency consulting service 'BPRescue'. Overtime had become a norm, leading to an increase in overtime costs and a vicious cycle where team members were not retaining. Despite new hires, training hours were consuming resources, which in turn increased overtime. By utilizing BPMN to visualize operations, we discovered that overtime was uneven across teams. We conducted redundancy in operations between teams and established a support system, optimizing the effective operating rate and improving the "variability" in operations. [Case Overview] ■ Issues - Overtime had become a norm, leading to increased overtime costs and a vicious cycle of team member turnover. - Despite new hires, training hours were consuming resources, resulting in increased overtime. ■ Solutions - Utilized BPMN to visualize operations and discovered uneven overtime across teams. - Established a support system to optimize the effective operating rate and improve the "variability" in operations. ★ You can view the case study materials for this service by clicking on the "PDF Download" link below.

Company：ドゥエピオン
Price：Other

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Internal Inquiry Efficiency System "BPUSS"

[Currently distributing case materials for download] Based on the "skill level" according to the proficiency in the business, we provide answers tailored to each user's level!

"BPUSS" is an internal inquiry efficiency system/cloud-based QA system that accumulates evaluations of QA and provides answers tailored to the user's skill level. Since the proficiency levels of users vary, simply providing uniform answers cannot be considered an effective QA system. "BPUSS" assigns a "skill level" to each user and displays answers that match their level, contributing to problem-solving. *For more details, please download the PDF or contact us.*

Company：ドゥエピオン
Price：Other

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Business Efficiency Consulting 'BPRescue': Case Studies in the Financial Industry

[Case study materials available] Elimination of personal information input errors! We will introduce examples of its use in financial back-office operations!

We would like to introduce a case study from the financial industry utilizing the business efficiency consulting service "BPRescue." A major credit card company (J) was conducting administrative tasks related to card issuance with a team of over 20 people. In response, we analyzed the error rates for each person in charge and each process, dividing roles between data entry and verification. We then aligned the workflow with a revised checklist tailored to the process. As a result, we improved the inefficiencies and inconsistencies in operations, achieving zero errors. [Case Overview] ■ Major credit card company (J) ■ Administrative tasks related to card issuance ■ Team size: over 20 people ★ You can view the case study materials for our service by downloading the PDF below.

Company：ドゥエピオン
Price：Other

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Internal Inquiry Efficiency System 'BPUSS': Case Studies in the Food Industry

[Currently distributing case materials for download] Real-time sharing with other staff is possible! Strengthening support for remote work in inquiry desk operations!

We would like to introduce a case study from the food industry utilizing the internal inquiry efficiency system 'BPUSS'. Food Company (N) was operating an inquiry contact center with a scale of over 20 staff members. By utilizing our product, even staff working from home can easily ask questions. By leveraging the question function of our product, the inquiries are directly accumulated as knowledge data, allowing for real-time sharing with other staff members. This enabled the inquiry contact center operations to be carried out without compromising the quality of user support, which was a concern for remote work. 【Case Overview】 ■ Food Company (N) ■ Inquiry Contact Center Operations ■ Scale: Over 20 staff members ★ You can view the case study materials for our service by downloading the PDF from the link below.

Company：ドゥエピオン
Price：Other

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Internal Inquiry Efficiency System 'BPUSS': Use Cases in the Financial Industry

[Currently distributing case study materials for download] Building QA knowledge with BPUSS! Introducing a case where it was utilized for sales support in a finance company.

We will introduce a case study from the financial industry utilizing the internal inquiry efficiency system 'BPUSS'. A major finance company (N) was conducting sales support operations with a scale of over 20 people. However, due to frequent personnel changes, knowledge sharing of expertise was not taking place, leading to an increase in inquiries from sales representatives and putting pressure on the support staff's workload. Therefore, we built a QA knowledge base using our product and deployed it to the sales representatives, working towards optimizing inquiry responses without waste. [Case Overview] ■ Major Finance Company (N) ■ Sales Support Operations ■ Scale: Over 20 people ★ You can view the adoption case materials for our service by downloading the PDF from the link below.

Company：ドゥエピオン
Price：Other

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[BPUSS Case] QA has become formalized and is difficult to utilize.

Introducing examples from the back office of the telecommunications industry! Reducing Q&A time for leaders!

A telecommunications company was handling administrative tasks for invoice aggregation services. Although there was a QA managed in Excel, it was underutilized due to its difficulty of use and low update frequency. As a solution, they implemented 'BPUSS'. The QA was scrutinized based on resolution rates and usage frequency, allowing for appropriate QA updates. As a result, they were able to reduce the time spent on Q&A for leaders by increasing the utilization rate of the QA. You can find more details about the case in the materials, so please feel free to download and review them. 【Case Overview】 ■Industry: Telecommunications ■Job Type: Back Office ■Business Content - Administrative tasks for invoice aggregation services (from invoice aggregation to web uploading of information) *For more details, please refer to the PDF materials or feel free to contact us.

Company：ドゥエピオン
Price：Other

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Internal Inquiry Efficiency System 'BPUSS' [Case Study Collection Available]

An evolving QA search system! Delivering suitable answers to each individual.

"BPUSS" is an internal inquiry efficiency system/cloud-based QA system that accumulates evaluations of QA and provides answers tailored to the user's skill level. Since it can provide answers that match the staff's skills, it can reduce the workload of supervisors. It can be utilized for cost reduction through decreased escalation time, knowledge sharing with other locations, and as a supportive function for training new employees and telework. 【Features】 ■ Provides answers tailored to the user's skill level ■ Utilizes evaluation data from users to offer better answers ■ Confirms whether the QA is leading to problem-solving through various data analysis functions ■ The BPUSS algorithm extracts QAs that are not believed to be leading to problem-solving, allowing for QA inspection ★ You can view case study materials for this service from the "PDF Download" link below.

Company：ドゥエピオン
Price：Other

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[BPUSS Case Study] How to Prevent the Formalization of QA?

[Currently distributing case materials for download] There are no usable answers in the QA list! Introducing a case where the entire team can update the QA.

We would like to introduce a case study on problem-solving using the internal inquiry efficiency system "BPUSS" at Duepion. If QA updates are not made, it becomes difficult to find usable QAs, leading to situations where the QA list is not used, resulting in mistakes and an influx of inquiries to the leader. To address this, we enable staff to register and publish the questions they ask the leader as "My QA" in our product, allowing the entire team to update the QA collectively. 【Case Overview】 ■Issue - Without updates, the QA list is not utilized, leading to mistakes and a concentration of inquiries to the leader. ■Solution - By registering and publishing the questions asked as "My QA" in our product, the entire team can collectively update the QA. ★You can view the adoption case materials for our service by clicking the "PDF Download" link below.

Company：ドゥエピオン
Price：Less than 10,000 yen

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[BPUSS Case Study] How to Prevent Operational Strain in Response to Inquiries?

Unable to perform the leadership tasks that should originally be done! Introducing a case where optimal answers can be provided through the use of the internal inquiry efficiency system "BPUSS."

We will introduce a case study on solving issues using the internal inquiry efficiency system/QA system 'BPUSS' handled by Duepion. By utilizing BPMN to visualize operations, it was revealed that unnecessary question workload was frequent, leading to a strain on the leaders' availability. By using our product, we can provide optimal answers to each staff member. This reduces unnecessary escalations, allowing leaders to engage in their core tasks. 【Case Overview】 ■Issues - It was found that unnecessary question workload was frequent due to the visualization of operations, leading to a strain on the leaders' availability. ■Solution - By using our product, optimal answers can be provided to each staff member. - Unnecessary escalations are reduced, allowing leaders to engage in their core tasks. *For more details, please refer to the PDF document or feel free to contact us.

Company：ドゥエピオン
Price：Less than 10,000 yen

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Introduction to Business Efficiency Consulting "BPRescue"

[※Case materials are available for download] Effective business improvement consulting from a practical perspective! We propose suitable plans tailored to your challenges.

We would like to introduce our business efficiency consulting service, "BPRescue." First, as a warm-up for BPR, we create a business flow diagram (BPMN) and diagnose the factors causing issues. For the detected factors, we create detailed BPMNs and analyze the causes of their occurrence. Next, we develop countermeasures centered around DX solutions that are appropriate for the identified causes and create an action plan for implementing these measures. Furthermore, we provide support until the countermeasures are executed and conduct regular effectiveness verification. Based on the effectiveness verification, we implement business improvements in an agile manner. 【Business Improvement Steps】 ■ Detection of issue factors ■ Cause analysis of factor occurrence ■ Improvement planning ■ Execution and verification ★ You can view case study materials for our service from the "PDF Download" link below.

Company：ドゥエピオン
Price：Other

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Business Efficiency Improvement Consulting 'BPRescue' Case Study of an Electrical Manufacturer

[Currently distributing case study materials for download] Reporting concerns and supporting the selection of BPO scope! Case study of a medical manufacturer support desk.

We would like to introduce a case study of a major electronics manufacturer utilizing the business efficiency consulting service "BPRescue." The major electronics manufacturer (M) operated a support desk with fewer than 10 staff members. In response, we categorized and organized the inquiries based on multiple axes such as difficulty level and the presence of documentation. Furthermore, we utilized BPMN to visualize the key points to consider when executing BPO. We reported on the operational effects and concerns post-BPO and supported the selection of the BPO scope. 【Case Overview】 ■ Major Electronics Manufacturer (M) ■ Support Desk ■ Scale: Fewer than 10 staff ★ You can view the case study materials for this service by downloading the PDF from the link below.

Company：ドゥエピオン
Price：Other

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Optimize responses according to skills! Introducing 'BPUSS'

[Currently distributing case study materials for download] Reduce escalation and knowledge workload! Provide answers tailored to skills for each question!

We would like to introduce "BPUSS," an internal inquiry efficiency system that optimizes responses based on skills. By utilizing evaluation data from Q&A obtained from users, we provide better answers. We offer responses tailored to the user's skill level, and you can verify whether the Q&A is contributing to problem-solving through various data analysis features. Additionally, the BPUSS algorithm extracts Q&A that are believed not to be contributing to problem-solving, allowing for a review of the Q&A. 【Effects】 ■ Improved self-resolution rate for staff ■ Reduction in escalation and knowledge work hours ■ Reduced workload for leaders ★ You can view case study materials for this service by clicking on "PDF Download" below.

Company：ドゥエピオン
Price：Other

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Improvement methods for the business efficiency consulting service "BPRescue"

[Currently distributing case study materials for download] Visualizing business processes is not the goal, but a means! We support our customers all the way to their goals for improving their challenges.

BPRescue" is a business efficiency consulting service born from years of outsourcing experience, aimed at solving the operational efficiency challenges faced by many companies. As a method of improvement, we first hold a meeting with the client to clarify the objectives and goals. We visualize the identified issues using "BPMN" and investigate the causes. There is no need for the client to prepare any materials, as our staff will handle everything from the hearing to the creation, eliminating unnecessary workload. Next, we analyze the causes and propose countermeasures. We do not simply hand over the proposals. For example, we can leverage our outsourcing business to improve the situation from within the field. Additionally, we provide regular verification and reporting, making the effects easy to understand. *For more details, please refer to the related links or feel free to contact us. ★You can view case study materials for our service by downloading the PDF below.

Company：ドゥエピオン
Price：Other

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[BPRescue Case] Slow information transfer to the next person in charge.

Introducing a case study from the real estate industry at a call center! System integration reduces work hours!

In the real estate call center, we used to call customers who made inquiries through the website to gather information about their situation and relay that information to the sales representatives. However, the communication with the sales representatives was slow, leading to frequent complaints from them. To address this, we implemented 'BPRescue.' Through a business process flow diagram (BPMN), we discovered that the lack of system integration was causing duplicate work and inconsistencies in the workload among staff. By establishing the necessary system integrations and clearly defining roles, we achieved improved communication speed. You can find more details about the case in the provided materials, so please feel free to download and review them. [Case Overview] ■Industry: Real Estate ■Job Type: Call Center ■Business Activities - Call customers who made inquiries through the website to gather information about their situation and relay that information to the sales representatives. *For more details, please refer to the PDF materials or feel free to contact us.

Company：ドゥエピオン
Price：Other

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